Welcome to PicoLabb eShop. Please read the following Terms and Conditions (hereinafter referred to as the “Terms”) carefully. These Terms apply to all your activities on PicoLabb eShop and signify your agreement to abide by them. If you do not agree with these Terms, please refrain from using the services provided by PicoLabb eShop.
1. Disclaimer
1.1 The content on PicoLabb eShop is provided based on existing information and may be subject to modification without prior notice.
1.2 Access to PicoLabb eShop may be affected by factors such as network transmission delays, data errors, or communication interruptions. PicoLabb does not guarantee the security of data downloaded or uploaded from PicoLabb eShop, nor can it ensure that such data is free from computer viruses or malicious software. PicoLabb shall not be liable for any loss of data, equipment, or property resulting from the use of PicoLabb eShop.
1.3 PicoLabb does not guarantee the accuracy, completeness, or suitability of the website’s content and makes no commitment that such content will not cause dissatisfaction or disputes among users. PicoLabb makes no express or implied representations or warranties regarding the accuracy of the website’s content.
1.4 PicoLabb assumes no responsibility for any express or implied warranties arising from the website’s content, including but not limited to warranties of data accuracy, quality, or fitness for a particular purpose. To the fullest extent permitted by applicable law, PicoLabb shall not be liable for any direct, indirect, special, or consequential damages (including loss of profits, damage to goodwill, or business interruption) arising from the use of PicoLabb eShop.
1.5 PicoLabb is not responsible for the content or operation of third-party websites. Users access or use external linked websites at their own risk. PicoLabb does not endorse or recommend any products or services offered by third-party websites, nor does it participate in transactions between users and third-party websites unless expressly authorized in writing by PicoLabb.
2. Privacy Policy
2.1 PicoLabb eShop respects and protects your privacy. We are committed to complying with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) and strive to meet internationally recognized standards for personal data protection. Our staff will take reasonable measures to safeguard your personal data.
2.2 We may collect your personal data, including but not limited to your name, address, phone number, email address, and payment information, to provide you with our services.
2.3 Your personal data will only be used for the following purposes:
- Processing your orders and payments;
- Providing customer service and support;
- Improving our products and services;
- Sending you promotional information (with your explicit consent);
- Complying with legal or regulatory requirements.
2.4 If you do not wish to receive marketing information, you may opt out at any time by contacting us.
3. Data Collection and Cookies
3.1 When you browse PicoLabb eShop, we may collect certain data, including but not limited to:
- IP address;
- Browser type;
- Browsing behavior and patterns;
- Device information.
3.2 We use Cookies and similar technologies to:
- Remember your login status;
- Track shopping cart contents;
- Analyze website usage;
- Provide a personalized shopping experience.
3.3 You may control or delete Cookies through your browser settings; however, this may affect your experience with PicoLabb eShop functionalities. We recommend reviewing our Cookies Policy for further details before using the site.
4. Data Disclosure
4.1 PicoLabb eShop will not sell, trade, or transfer your personal data to third parties, except:
- To fulfill your order (e.g., providing delivery address to logistics companies);
- With your explicit consent;
- As required by law or a legitimate request from a government authority.
4.2 PicoLabb eShop may share necessary data with third-party service providers (e.g., payment platforms, logistics companies) to complete transactions or provide services. Such third parties are limited to the minimum data required to perform their functions.
5. Shopping Information
5.1 Customers placing orders on PicoLabb eShop must provide accurate personal and payment information. PicoLabb shall not be responsible for delays or losses caused by inaccurate information.
5.2 PicoLabb eShop reserves the right to refuse or cancel any order, including but not limited to cases involving:
- Insufficient product inventory;
- Incorrect or unauthorized payment information;
- Suspected fraudulent activity.
5.3 All product prices are as displayed on PicoLabb eShop. PicoLabb reserves the right to adjust prices at any time, but confirmed orders will not be affected by subsequent price changes.
6. Intellectual Property
6.1 All content on PicoLabb eShop (including but not limited to text, images, logos, and designs) is protected by copyright and other intellectual property laws and is owned by PicoLabb.
6.2 Without prior written permission from PicoLabb, the reproduction, use, or distribution of website content in any form is strictly prohibited. Violators may face legal consequences.
7. Dispute Resolution
7.1 These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
7.2 Any disputes arising from the use of PicoLabb eShop shall first be resolved through amicable negotiation between the parties.
7.3 If negotiation fails, the dispute shall be submitted to the courts of Hong Kong, and both parties agree to their exclusive jurisdiction.
Contact Information
For any inquiries, please contact us via:
Email: eshop@picolabb.com
Phone: +852 3525 1496
Business Hours: Monday to Friday, 09:30 - 18:30 (excluding public holidays)
Last Updated: March 13, 2025
